OPMT 1100 - Intro to Operations Management 2008

Hello everyone,

Here is the peer evaluation form. You need to complete this form for each of your team members (you don't evaluate yourself). Please complete this by Monday, March 3rd by 9:00 a.m. so that I can post your marks. If you want to see your average peer evaluation score or view your feedback, you can drop by my office during office hours in Term B (office hours will be posted on my door, SE6-360 at the beginning of Term B).

Here is a brief self-assessment form that you need to complete.

Here is the course feedback form. It is optional but your feedback is appreciated.

I should have your Quiz 2 marks graded and entered into my.bcit.ca by the end of next week (along with your other grades... projects, wikipedia articles, etc.).

If you submitted your wikipedia style article by the early-submission deadline and want to resubmit it, please just send me an email to let me know that it's ready for re-marking.

Once again, you all did an excellent job on the projects... most looked like professional, industry quality presentations and handouts. Please be sure to pass on your findings to your clients. Also, if you haven't already sent me an electronic copy of your presentation and handout, please email these to me (I think I am just missing the presentations from set BMGT2B... forgot to get them from you before the lab ended).

Good luck with your exams and have a nice break after that.

Here are the wikipedia style articles submitted by the early submission deadline (Feb. 19th). Articles by students that didn't give their permission to link to their article are not included.

Selecting Location for New Small Retail Business
Decision Tree
Capacity Cushions and the Airline Industry
History of Lean Systems
Liquid logistics
The process structure for food services
Operations Management Concepts in Lumber Production
Operations Management Salaries Within Canada
History of Lean System
Selecting a Location for a New Small Retail Business
Optimizing Processes Using Process Charts
Typical salary for Operations Manager in Canada
Operations Management and the 2010 Games
Operations Management Tools
The History of Lean Systems
History of Lean Systems
Leveraging quality management for a small business
Trade off between high and low inventories
Lewin's Force Field Analysis and Operations Management
Project Management Salaries By Sector in Vancouver, BC
How to Select a Location for a Small Retail Business How to select a location for a small retail business
Supply Chain Management
Empowerment Leads to Quality
McDonalds: Pioneer in Consistent Quality
Decision Tree
The impact of e-business technologies on supply chain management
History of the Lean Manufacturing System
Guide to Safe Belaying
Operations Management in the Restaurant Industry
Typical Operations Management Salaries in Canada
Trade-offs Between High and Low Inventories in Cafes

1. Course update
- presentations this week
- set rep should assign someone to book the LCD and laptop if they haven't already for the presentations
- I will randomize the presentation order... if your client is attending your presentation, let me know and I w
- you should present as though you were presenting to your client... in most cases, this would mean business attire
- quiz 2 next week will be a case study... it is open book and you can use any notes you have as well... you should answer the case questions using point form... you won't have much space for your answer so the emphasis is on quality of your ideas, not quantity... remember to use critical thinking
- beer game video (if you recorded any video, please submit to the OPMT 1100 share-in folder or via CD-ROM if that's easier for you). Thanks for your help. The OPMT Dept. is putting together some YouTube videos as part of a promotions initiative... I would like to use in future classes.

2. OM Tutors and Solver CD-ROM
- textbook CD-ROM has some useful tools on it
- OM Tutor and Solver.pptx

3. In the News -New program aims to cut ER wait times at LGH (North Shore News, Feb. 13th, 2008)
- handout and brief discussion

4. Quiz 1 Answers
- multiple choice
- short answers
- WalMart wrap-up
- consider the very different viewpoints of stakeholders
- consider how one's one frame of reference may cause bias (e.g. the case talked a lot about manufacturing jobs lost offshore but doesn't talk about the job gains in other sectors... whole concept of trade is that each nation should not try to produce everything)
- easy to criticize how companies do business, difficult to come up with alternative approaches that are sustainable and aren't just for "rich market niches"
- as a society we need to develop better metrics for success criteria (e.g. GDP only tells part of the story, big box retailing usually leads to less trust amongst local community members and reduced happiness even if it does often mean the lowest price)
- how much of a premium are we willing to pay for community, clean air
- efficiency isn't everything
- externalities

5. Beer game follow up
- results and prizes
- debrief
- how realistic was the simulation
- overcoming the bullwhip effect
- opmt%201100-2008-beer-game-results.xlsx

6. Inventory management
inventory-chapter6.pptx

7. Supply chain management
supplychain-chapter9.pptx

8. Forecasting

9. Lean systems

10. More team presentation samples

11. Location and layout

12. Waiting lines (chapter 4s)
- Poisson distribution
- slides
- waiting-lines-chapter4s.pptx

For those that submitted their wikipedia style articles by today, Feb. 15th, I will review your sites on Monday and provide you with feedback and your initial grade.

I will also post some of the good submissions that students have made so far on Monday.

Take care,
Cyri

Office Hours
Here are my office hours for the remainder of this week, Feb. 11th to 15th (SE6-360)

- Wednesday, Feb. 13th, 8:45 to 9:15 a.m., 11:30 to 1:00 p.m., 4:15 - 5:00 p.m.

- Thursday, Feb. 14th, 10:30 - 11:00 a.m., 2:45 - 3:30, 4:30 to 5:00

- Friday, Feb. 15th, 10:30 - 11:30 a.m., 1:30 - 2:30 p.m.


Here are my usual office hours (for other weeks and as posted on my door, SE6-360)

- Thursdays, 10:30 to 12:30, 2:30 to 3:30

- Fridays, 10:30 to 11:30 a.m., 1:30 to 2:30

You can also email or call me if you require assistance outside office hours.

Sample student projects
I won't be able to post the presentations I showed you during lecture this week as I haven't been able to get permission yet from all the students to post their work online. You can take a look though at the sample reports that I have been bringing to labs and most include the PPT slides. You can view these during your lab or during my office hours.

1. Quiz 1 Update
- grades are on my.bcit.ca
- average

2. Course updates
- quiz 2 will be open book, case study format
- added a week to the due date of your Wikipedia style article

3. Team project
- questions and then meet with your team
- answers to your questions
- sample projects
- sample presentation
- format

4. Individual project

5. IT

6. Quality

7. Inventory intro

8. Supply chain intro

9. Beer game overview

For those that missed the quiz or part of the quiz and contacted me about the reason, you can write a make-up quiz in your lab this week. I don't believe anyone from the ITMG set missed the quiz, so this should only apply to BMGT 2A, 2B and HRMG 2A.

If you missed this morning's quiz, please email me (cyrijones2@gmail.com) with a brief overview of the reason (e.g. transportation problem due to the weather, where you were coming from, etc.). I will be reasonable but will be more sympathetic if you tried to reach me to let me know you would be late and/or you had extenuating circumstances.

I will post an announcement by tomorrow morning on the course site for how I will handle missed quizzes with a valid reason (e.g. transportation issues beyond your control). In any event, be prepared to write a make-up quiz in your lab this week.

If you arrived late to the quiz today and only completed Part 1, please be prepared to write a make-up Part 2 in your lab this week. Bring the Wal-Mart case and any notes you may want to use for Part 2 since it's open book.

For everyone that did make the quiz today, I know it was difficult having your quiz delayed and then another weather/transportation challenge to make it on time. I will take this into consideration when marking. It would likely have been more difficult for you if we had delayed it again so good that you made your best efforts to attend.

Here are the answers to the true-false handout passed out at the second lecture.

This one is in Word 2003 format.

operations-management-true-false.doc

1. Course update
- midterm will be held next Tuesday, Feb. 5th during lecture period
- same scope for midterm (Ch#4S not included)

2. Capacity practice questions

3. What is quality?

4. Quality management worksheet

5. Foundation Skills Assessment Tests
- good or bad?

6. Quality Movement History

7. Quality practice questions

8. Internet opens elite colleges to all
- quality issues?

Resources:
- cause-and-effect diagram
- cause-and-effect diagram samples
- quality letter samples

Hello everyone,

In case you didn't already see www.bcit.ca or my.bcit.ca, BCIT is closed today for daytime classes due to the bad weather.

http://www.bcit.ca/breakingnews/

We therefore won't have our OPMT 1100 class today. Quiz 1 will be postponed until next Tuesday, Feb. 5th during our lecture period (8:30 to 10:20 a.m.).

Also, please bring your print copy of your team's TOR to this week's lab.

Take care,
Cyri

I will provide a formula sheet on your Quiz 1 on Tuesday, Jan. 29th.

In response to a request if I could let you know which equations you should focus on, here is a list of the ones you should know how to use:

Chapter 1
- productivity = output / input

Chapter 2
- Equation summary (pg. 55), #1 and #2

Chapter 3
- critical path methodology (like ones we did in lecture and lab)
- Equation summary (pg. 83 & 84), #1, #2, and #5

Chapter 4
- decision trees (like practice question)
- Equation summary (pg. 115), #1, #2, #5a an 5b
- weighted average for decision criteria (like practice question)

As mentioned in the lab this week, here are the practice questions to help you prepare for Tuesday's test.

I will provide formula sheets on the midterm for any equations you may need.

I also put them in share-out if you have any troubles accessing here.

Answers to practice questions

Here is the file in PPT 2003 version in case you don't have 2007 at home (you can access either PPT 2003 or 2007 from the BCIT labs...)

answers ppt 2003 version

The Terms of References generally look very impressive from the groups... looks like you are on track for some very good projects.

1. Team project update / progress report

2. Discussion questions

3. Productivity questions / (Chapter 1 & 2)

4. Decision trees

5. Capacity questions

Themes:
Process management
Capacity
Team project

Course update and reminders
- the textbook slides are all in share-out... there may be some small modifications to the slides I use in lecture but if you want the slides in advance, the ones in share-out will be pretty close... after the lecture I will upload the slides I present to share out as well (I also usually post the slides to the course site the night before)
- quiz 1 format overview (30 m/c worth 2 each, 15 matching worth 1 each, 25 for case study... the case study will be the walmart handout I distributed in today's lecture)
- chapter 4s (waiting lines) is out of scope for quiz 1, Quiz 1 will take place in our lecture period next week, Tuesday, Jan. 29th
- final terms of reference is due Tuesday, Jan. 29th... bring a hard copy to the lecture... if you have your draft ready, I can give you feedback on it during this week's lab. The final TOR is worth 5% of your team project grade
- reminder: date for final team presentations is your week 8 lab (as per the team assignment instructions)
- individual wikipedia style article, took presentation out of scope... you only need to write your article (instructions will be posted below shortly).

Team charter tips
- overall team charters were very well done
- if I didn't return your team charter yet, I will do so in lab
- final team charters will be due by Tuesday, Jan. 29th (bring a hard copy to the lecture)... if you have made revisions since our lab last week, you should bring a hard copy to your lab this week and I can take a look
- good to number your team expecations so that when you evaluate someone you can refer to a specific area of strength or weakness from your team charter
- you will need your team charter in front of you when doing the peer evaluations
- make as specific as possible

Team project - research plan
- one-page research plan in Google Groups due by end of the week (put in your Google Groups and bring a hard copy to your lab next week).
- this isn't marked but it helps you get the ball rolling with your team project
- you should assign one person responsible for each research tactic/task (even though you have have several people listed as supporting the research tactic/task)
- if you want, bring a draft to your lab this week and I can give you some suggestions

Process management
- true / false practice quiz
- competing with operations discussion questions (be ready to discuss at your lab this week)

Team exercises
- process chart
- cause and effect diagram
- sample projects from last year

Capacity overview
- key definitions: capacity, utilization, effective capacity, peak capacity, input vs. output measures of capacity, bottlenecks
- chapter 4 slides
ritz_2ce_ch04.ppt

Individual wikipedia style article
- overview & demo on creating a blog
- wikipedia style article instructions

Resources
- process chart (see chapter #2 slides)
- cause and effect diagram (see chapter #5 slides) or the following templates
- fishbone_template.doc
- tool-cause-and-effect-diagram.ppt

If you have any questions on the team project, please click on the comments link below and enter your question. I will automatically receive an email when you do this and I will respond to your question as soon as possible. My response will be in the comments section below your question... this way everyone will see the response and have the same access to project information.

1. Project management review
- 3 dimensions of a project
- project phases
- terminology: project, scope creeep, WBS, activity, network diagram, PERT, CPM, precedence relationships, activity-on-node (AON) network, time cost trade-offs
- assessing risk

2. CPM Practice Question
- pg. 87 # 2

3. Project control
- earned value
- CPI = EV/AC, SPI = EV/PC

4. Case Study - Hazel
- critical thinking
- read
- discussion

5. Team Project
- terms of reference draft
- process chart
- cause and effect diagram
- discuss team charters

6. Wikipedia style article presentation
- overview
- sign up sheet for presentation date
- think about your topic... see if you can tie it in to your team project focus

1. Course update
- teams should all be in the storming stage as soon as possible!
- will cover chapter 3 (project mgmt.) in the lecture
- in the lab, you will practice problem solving from chapters 1-3
- formula sheet will be provided for midterms

2. Project management overview
- scope (pgs. 62-77, 80-84).... don't need to know how to crash a project but should know the basic concept behind crashing a project
- chapter 3 slides
- definition
- key terms
- project management triangle
- critical path methodology (CPM)... except some CPM type questions on the midterm

3. CPM Practice
- pg. 87, #1

4. Hazel case
- operations management issues
- identifying waste

5. Project management & your team project
- instruction details
- presentation date and format
- sample projects from last year
- team charter
- terms of reference
- process

6. Creating a Google Group
- Before your next lab, the person with the last name closest to A should create a Google Group and invite the other team members and myself to join.

7. Individual project
- overview

team-project-overview.docx
terms-of-reference-template.doc

Here are the lecture slides from the first lecture.
Chapter 1

Chapter 2

1. Team formation survey
2. Teams formed
3. What is operations management
4. Course outline overview
5. Team project topic brainstorming
6. Operations management in the news

Welcome to Introduction to Operations Management 2008 (OPMT 1100). This course website will be your source for course announcements and related resources.